Can't Trust U-HAUL Anymore

marilyn2003 · 29-06-2012, 10:54 AM

I booked a truck for moving more than one month ahead. I called U-HAUL one day before the moving day. I was told that I have to pick up and drop off at another location which is three times further than the original one. I was given the number of 1-888-738-4285 to inquire. The following is the conversation between me and the U-HAUL staff:

Me: "Why my booked location was changed?"

U-HAUL:"That location is not available."

Me:"When I was booking it, I was told that the location and the truck was available."

U-HAUL:"We had no way to know if it was available or not ahead."

Me:"Since you did't know if it's available or not, why did you tell me it was available then?"

U-HAUL:"Do you want it or not? I have ten more phone calls."

Because I had to move the next day and all the truck rentals are booked already. I had no choice at all. I had to supress my anger and said:"Yes." The U-HAUL staff said "Ok" in a rascal voice and then hang up and left me trembling in anger.

Chmilz · 29-06-2012, 11:06 AM

After my last move, I vowed to hire professional movers for any move in the future, so I don't have to deal with crap like that again. Also, it's a lot easier

sundance · 29-06-2012, 11:07 AM

Hmm lots of people are complaining about them ...
http://dontuseuhaul.com/

Titanium48 · 29-06-2012, 11:12 AM

Apparently they have the same attitude towards customer service that they have towards vehicle maintenance. They do seem to be the cheapest place to buy a trailer hitch though.

atrus · 29-06-2012, 12:49 PM

Slightly ot: I'll just say this: If you're booking any kind of mover, get something in writing saying they'll have a truck for you on a certain day. The last 2 times I've been involved with a mover (different companies!) just decided they didn't want to do it, or just never showed up at all.

It's quite a racket.

Channing76 · 29-06-2012, 02:33 PM

lol "in a rascal voice"

Vincent · 29-06-2012, 02:49 PM

Last time I did a "do it yourself" move I rented a truck from Hertz and had similar issues. I had specifically booked and confirmed an automatic but on the day of the move they offered me a standard and said "do you want it or not?".

Ever since, I have hired moving companies. Sooooo much easier and totally worth the cost. Takes 80% of the hassle out of moving.

cantilever · 01-07-2012, 12:51 PM

I've had issues with U Haul before too, overcharging my credit card for a simple four hour rental of a pickup truck.

On the opposite end of the spectrum, I rented a 26 foot truck in 2009 from Penske and found their customer service to be wonderful, though I do believe they are a little pricier than UHaul.

29-06-2012, 10:54 AM	#1
marilyn2003 First One is Always Free Join Date: Jun 2012	Can't Trust U-HAUL Anymore I booked a truck for moving more than one month ahead. I called U-HAUL one day before the moving day. I was told that I have to pick up and drop off at another location which is three times further than the original one. I was given the number of 1-888-738-4285 to inquire. The following is the conversation between me and the U-HAUL staff: Me: "Why my booked location was changed?" U-HAUL:"That location is not available." Me:"When I was booking it, I was told that the location and the truck was available." U-HAUL:"We had no way to know if it was available or not ahead." Me:"Since you did't know if it's available or not, why did you tell me it was available then?" U-HAUL:"Do you want it or not? I have ten more phone calls." Because I had to move the next day and all the truck rentals are booked already. I had no choice at all. I had to supress my anger and said:"Yes." The U-HAUL staff said "Ok" in a rascal voice and then hang up and left me trembling in anger.

29-06-2012, 11:06 AM	#2
Chmilz Addicted to C2E Join Date: Jan 2009	After my last move, I vowed to hire professional movers for any move in the future, so I don't have to deal with crap like that again. Also, it's a lot easier __________________ "Men never do evil so completely and cheerfully as when they do it from religious conviction" - Blaise Pascal

29-06-2012, 11:07 AM	#3
sundance Addicted to C2E Join Date: Mar 2007 Location: City of Champions	Hmm lots of people are complaining about them ... http://dontuseuhaul.com/

29-06-2012, 11:12 AM	#4
Titanium48 Addicted to C2E Join Date: Mar 2006 Location: Edmonton (Norwood)	Apparently they have the same attitude towards customer service that they have towards vehicle maintenance. They do seem to be the cheapest place to buy a trailer hitch though.

29-06-2012, 12:49 PM	#5
atrus First One is Always Free Join Date: Jul 2011	Slightly ot: I'll just say this: If you're booking any kind of mover, get something in writing saying they'll have a truck for you on a certain day. The last 2 times I've been involved with a mover (different companies!) just decided they didn't want to do it, or just never showed up at all. It's quite a racket.

29-06-2012, 02:33 PM	#6
Channing76 Partially Addicted to C2E Join Date: Jun 2009 Location: Edmonton Terrwillegar	lol "in a rascal voice"

29-06-2012, 02:49 PM	#7
Vincent Addicted to C2E Join Date: Mar 2011	Last time I did a "do it yourself" move I rented a truck from Hertz and had similar issues. I had specifically booked and confirmed an automatic but on the day of the move they offered me a standard and said "do you want it or not?". Ever since, I have hired moving companies. Sooooo much easier and totally worth the cost. Takes 80% of the hassle out of moving.

01-07-2012, 12:51 PM	#8
cantilever First One is Always Free Join Date: Nov 2011	I've had issues with U Haul before too, overcharging my credit card for a simple four hour rental of a pickup truck. On the opposite end of the spectrum, I rented a 26 foot truck in 2009 from Penske and found their customer service to be wonderful, though I do believe they are a little pricier than UHaul.